Our Commitment: We stand behind every bottle of Protaflo. If you are not satisfied with your purchase for any reason, we want to make it right. Please read the policy below for full details.
1. Return Eligibility
To be eligible for a return or refund, the following conditions must be met:
- The return request must be submitted within the timeframe specified at the time of purchase (typically 30 to 60 days from the date of delivery -- please check your order confirmation or the offer page for the specific window that applies to your purchase).
- The item must be in its original packaging, either unopened or only partially used.
- You must have a valid order number or proof of purchase.
- Returns must be approved by our customer support team before shipping any items back.
We reserve the right to limit returns on a per-customer basis in cases where abuse of the return policy is suspected.
2. How to Initiate a Return
To start a return, please follow these steps:
- Step 1: Email us at hello@protaflo.com with the subject line: “Return Request – [Your Order Number]”
- Step 2: Include your name, order number, and a brief explanation of the reason for your return request.
- Step 3: Our team will review your request and respond within 2 to 5 business days with instructions.
- Step 4: If approved, ship the item(s) back to the address provided in our response using a trackable shipping method.
Do not ship any items back without first receiving approval and return instructions from our team. Unauthorized returns may not be accepted and could delay your refund.
3. Refund Process
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund by email. If approved:
- Refunds are processed to your original payment method within 5 to 10 business days of approval.
- Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, defective product).
- Original shipping charges are non-refundable unless the return is due to our error.
Please note that your bank or credit card company may take additional time to post the refund to your account. If you have not received your refund within 10 business days of our approval notice, please contact your bank before reaching out to us.
4. Damaged or Defective Items
If your order arrives damaged or you receive a defective product, please contact us within 7 days of delivery at hello@protaflo.com. Include:
- Your order number
- A clear description of the damage or defect
- Photographs of the damaged packaging and product (if applicable)
We will arrange a replacement or a full refund at our discretion, including return shipping if necessary. Please retain all original packaging until the issue is resolved.
5. Non-Returnable Items
The following are not eligible for return:
- Orders submitted outside the specified return window
- Items that have been returned without prior authorization
- Bulk purchases beyond the quantity specified in the offer terms
- Gift cards or promotional credits
For all return and refund inquiries:
For shipping questions, see our Shipping Policy. For privacy inquiries, see our Privacy Policy.