Last updated: January 1, 2025
All Protaflo orders are processed within 1 to 3 business days after payment is confirmed. Orders placed on weekends or US public holidays will begin processing on the next available business day.
During periods of high demand or promotional events, processing may take up to 5 business days. If there is a significant delay with your order, we will contact you by email.
We offer the following shipping options for orders within the United States:
The shipping method for your order is determined at checkout based on your location and selected package. Free shipping orders are fulfilled via standard carrier at our discretion.
Estimated delivery times after order processing:
Delivery times are estimates and are not guaranteed. External factors such as carrier delays, weather events, or customs processing may affect delivery timeframes. Protaflo Wellness is not responsible for carrier delays beyond our control.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow 24 to 48 hours for tracking information to update in the carrier's system after receiving your confirmation email.
You can also track your order directly through the carrier's website using the tracking number provided in your confirmation email.
If your package appears to be lost or arrives damaged, please contact us at hello@protaflo.com within 14 days of your expected delivery date. Include your order number and a brief description of the issue.
For damaged items, please take photographs of the damaged packaging and product before disposing of anything -- this helps us process your claim quickly. We will work with you and the carrier to resolve the situation as promptly as possible.
We are not responsible for packages marked as delivered by the carrier that are subsequently reported missing. In such cases, we recommend checking with neighbors, your building management, or filing a missing parcel report with the carrier directly.
At this time, we primarily ship within the United States. Limited international shipping may be available at checkout. International customers are responsible for any customs duties, import taxes, or brokerage fees that may be assessed by their country's customs authority. These charges are not included in the order total and are payable by the recipient upon delivery.
Protaflo Wellness is not responsible for delays caused by customs processing. Delivery times for international orders can range from 14 to 45 business days depending on the destination country and local postal services.
If you have questions about your shipment or need assistance, please contact our support team:
For returns and refunds, please review our Return Policy.